Case Studies
Enhance your business's digital presence with Welocal!
Optimize location reviews, location reputation, and customer experience to boost your performance. Discover our success stories and explore the solutions Welocal offers!
Gratis Increases Customer Satisfaction and Streamlines Store Management with Welocal.
Gratis is a retail company in Turkey with 700 locations across the country. They faced the challenge of managing the Google reviews for all their locations, which involved responding to thousands of reviews, a daunting task. With the implementation of Welocal, they were able to automate personalized responses to customer reviews, leading to an improvement in customer satisfaction. Moreover, they could view all store reports and regional statistics in a single platform, facilitating data analysis.
"Our dealers digital reputation directly affects overall brand reputation.
With Welocal, we’ve seen 47% increase in our overall reputation score through out our dealers while we're effectively measuring customer experience on site.
Welocal enabled us to rank higher on Google Maps with consistent information, higher review reply rate and better review ratings.
we’ve rolled out it across the all dealers in country."
Burak Kartal
Digital Experience Unit Supervisor
"Our locations online reputation overall scores is one of the key factor that determines Vestel's brand recognition and customer perception.
Welocal allowed us to rank higher on Google listings with accurate information, auto review reply rate and higher customer ratings.
We've implemented the platform across the all locations in country and planning to expand Welocal's presence for ecommerce reviews as well in near future."
Osman Badur
Digital Services & Business Development Marketing Group Manager
Within the first month of Welocal project launch, on average we have achieved 64% increase in monthly Google Reviews of active salons. Welocal team is really responsive and easy to work with, they continue to offer new ways to improve and possibly expand their service scope.
It has been a pleasure to work with them, it is clear that this project will generate a strong boost for the online presence of our salons
Doruk Erduran
Data & BI Senior Specialist
"Customer acquisition race", which is a result of service diversity and competition in the automotive sector, is experiencing its most effective form on digital platforms. As one of the leading participants of this race, we wanted to make a difference.
Our journey, which started with Welocal, not only contributes to communication, but also encourages our happy customers. In this way, a much more sincere relationship was established between us and our customers. In addition, our information on digital channels is always accurate and up-to-date.
Selin Kayhan
Marketing Communications Manager
"We thought that Otokoç Otomotiv, which provides more than one service with more than one brand, should increase its visibility in online channels and strengthen its digital bond with customers. Our process with Welocal was the result of these considerations.
Managed through a single panel; maps, branch information, rating and review trends, competitor analytics, Google posts, automatic review responders and more. We think that we receive a quality and functional service. In addition, the product continues to gain new features and develop constantly. Everything is going great.''
Merve Yanar
Marketing Manager
The platform improved our customer journey with instant automated customer replies and being able to manage all of our locations under one roof.
We are deeply impressed with Welocal.io's intuitive tools that effortlessly manage our multi-location digital presence and optimize customer experience. Their reputation monitoring system is an asset in enhancing our brand's image, supported by a responsive team that exceeds expectations. Truly a game-changer, Welocal.io gets our highest recommendation for any multi-location business.
Barış Yüceokur
Digital Transformation Manager
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Volvo Cars is not just an automotive company; Volvo Cars is a pioneer reshaping the industry with a focus on safety, sustainability, and online commerce. As a sector leader, Volvo is set to achieve 1.2 million vehicle sales by mid-decade, with half of these projected to come from online channels. The importance of digital platforms in building a strong brand image has never been greater. Recognizing this, Volvo has embraced artificial intelligence and user-friendly interfaces to enhance customer experiences and boost online reputation.
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Founded in 1924, Hatemoğlu has been a trailblazer in the Turkish ready-to-wear clothing industry. With a legacy of innovation and a focus on customer satisfaction, Hatemoğlu sought to transform its customer engagement strategy and boost its digital reputation through Welocal.Hatemoğlu operates over 85 stores across Turkey, offering premium menswear. With nearly a century of expertise, the brand continuously evolves to meet modern retail demands while maintaining its customer-focused ethos.
